Terms and Conditions
Inspiring Young Minds Through Language and Culture
TERMS AND CONDITIONS OF DRAGON STUDY TOURS
A company operating in the Kingdom of Thailand under the umbrella of The International Language Centre and the trading name Dragon Study Tours.
- DEFINITIONS
Company refers to Dragon Study Tours, operating under The International Language Centre Company Limited in Thailand.
Client refers to the individual, school, or agent booking a group programme.
Participant refers to any student enrolled in a Dragon Study Tours course.
Course refers to any educational programme provided by Dragon Study Tours.
Accommodation refers to The Palm, the official residence for Dragon Study Tours participants.
Agreement refers to the legally binding contract between Dragon Study Tours and the Client.
Programme Fee refers to the total amount payable for tuition, accommodation, meals, activities, excursions, and course materials.
- BOOKINGS
2.1 Eligibility
Dragon Study Tours operates closed-group programmes only. The minimum group size is 15 participants. Individual enrolments are not accepted. Participants must be aged 7–17 years old at the start of the course.
2.2 Booking Process
All bookings must be made through a recognised school or agent. The school or agent must provide:
- List of Participants
- Medical & Dietary Information
- Emergency Contact Details
2.3 Confirmation & Deposit
A 25% non-refundable deposit is required to confirm a booking. The balance must be paid in full 30 days before arrival.
- PAYMENT TERMS
3.1 Payment Methods
Bank Transfer Only – Dragon Study Tours does not accept credit cards or digital payment platforms. All bank charges must be covered by the payer.
3.2 Late Payments
Failure to pay the balance by the due date may result in cancellation of the booking without refund.
- CANCELLATION & REFUNDS
4.1 Cancellation by the Client
Cancellation Period | Refund Amount |
|---|---|
More than 30 days before arrival | 50% refund of total programme fee (excluding deposit) |
Less than 30 days before arrival | No refund |
The 25% deposit (including the administrative fee) is non-refundable under all circumstances. Refunds (if applicable) will be processed via bank transfer only.
4.2 Visa Refusal
If a visa is refused, the school or agent must submit official written proof at least 10 days before arrival to be considered for a refund. If the visa refusal was due to errors made by the Client, no refund will be issued.
4.3 Cancellation by Dragon Study Tours
If a course is cancelled due to unforeseen circumstances, a full refund or alternative programme will be offered.
- PARTICIPANT CODE OF CONDUCT
5.1 Behaviour Expectations
Participants must:
- Follow all programme rules and respect staff and other students.
- Attend all lessons and activities on time.
- Adhere to the mobile phone policy (phones collected during lessons, returned after class).
- Wear the Dragon Study Tours polo shirt during all official activities.
5.2 Prohibited Behaviour
The following are strictly forbidden:
- Alcohol, smoking, drugs, or illegal substances.
- Leaving The Palm or excursions without permission.
- Disruptive or aggressive behaviour (including violence, bullying, or harassment).
- Possession of dangerous items or weapons.
5.3 Disciplinary Actions
- First offence: Verbal warning and notification to group leader.
- Second offence: Formal written warning and notification to Parent/Guardian.
- Serious misconduct: Immediate dismissal from the programme.
5.4 Dismissal & Early Departure
If a Participant is expelled, the Parent/Guardian is fully responsible for arranging and paying for their return travel. No refunds will be issued in cases of dismissal.
- ACCOMMODATION & MEALS
6.1 Accommodation at The Palm
- Rooms are triple, quadruple, or quintuple occupancy.
- No single rooms are available.
- Wi-Fi is switched off from 21:30–07:00.
- A night manager is on duty for 24/7 supervision.
6.2 Meals
- Three meals per day are included.
- Breakfast is Thai-style, but some Chinese breakfast staples are available in addition to fruit, bread, yoghurt, and juices.
- Lunch is Thai or a Western packed lunch (sandwich, fruit, cake, water, potato chips).
- Dinner is a hot meal taken from a set menu at a local restaurant or at the Sawadee cafe.
- Western breakfast is not available.
- Dietary needs must be communicated at least 14 days before arrival.
- HEALTH, SAFETY & INSURANCE
7.1 Supervision & Security
Dragon Study Tours maintains a low staff-to-student ratio. Participants must follow all safety protocols.
7.2 Medical Assistance
Participants must have valid travel insurance covering:
- Medical emergencies
- Personal liability
- Trip cancellation
- LIABILITY & FORCE MAJEURE
8.1 Liability Disclaimer
Dragon Study Tours is not responsible for:
- Lost, stolen, or damaged property.
- Personal injury, unless due to direct negligence.
- Flight delays or cancellations.
8.2 Force Majeure
No refunds will be issued for cancellations caused by:
- Natural disasters
- Government restrictions
- Political unrest or similar circumstances
- PHOTOGRAPHY & MEDIA CONSENT
Dragon Study Tours may use photos and videos for promotional purposes. Clients must inform Dragon Study Tours in writing if they do not consent.
- DATA PROTECTION
All personal data will be handled in compliance with Thai data protection laws. Personal data will never be shared with third parties without consent, except as required by law.
- COMPLAINTS PROCEDURE
Complaints must be submitted during the programme. Dragon Study Tours will resolve all complaints within the duration of the course.
- JURISDICTION & GOVERNING LAW
These Terms and Conditions are governed by Thai law. Any disputes will be handled exclusively by Thai courts.
- FINAL AGREEMENT
By enrolling in Dragon Study Tours, you confirm that you have read, understood, and agreed to these Terms and Conditions.
CONTACT INFORMATION
Email: info@dragonstudy.org
Phone / WhatsApp: +66 98-936-6978
LINE ID: ilchuahin
