Terms and Conditions
TERMS AND CONDITIONS OF DRAGON STUDY TOURS
Effective Date: 1 May 2026 Version: DST-TC-2026-01
Dragon Study Tours is a division of The International Language Centre Company Limited, a company registered in Thailand under Company Registration Number 0775568000020, operating under the trading name Dragon Study Tours (referred to throughout as “the Company”).
These Terms and Conditions govern the relationship between the Company and any school, educational institution, organisation, or approved recruitment agent (“the Client”) booking a closed-group educational travel programme operated by Dragon Study Tours. By confirming a booking, the Client accepts these Terms and Conditions in full on behalf of itself and all Participants included in the booking.
1. DEFINITIONS AND INTERPRETATION
1.1 “Agreement” means the legally binding contract formed between the Company and the Client upon written confirmation of the booking and receipt of the required deposit.
1.2 “Client” means the contracting school, educational institution, organisation, or approved recruitment agent that submits the booking and assumes full contractual responsibility under this Agreement.
1.3 “Company” means Dragon Study Tours, a division of The International Language Centre Company Limited, registered in Thailand under Company Registration Number 0775568000020.
1.4 “Confirmation” means the written document issued by the Company acknowledging acceptance of a booking.
1.5 “Leader” means the adult representative or representatives appointed by the Client to accompany, supervise, and take day-to-day responsibility for the group during the Programme.
1.6 “Participant” means any student enrolled in a Programme pursuant to this Agreement.
1.7 “Programme” means the residential educational travel programme arranged by the Company, including English language tuition, accommodation, meals, activities, excursions, and any other services described in the relevant quotation or Confirmation.
1.8 “Programme Fee” means the total fee payable by the Client for the Programme as set out in the Company’s quotation or Confirmation.
1.9 “Accommodation” means The Palm residence, Hua Hin, Thailand, or any alternative residential facility arranged by the Company in accordance with Clause 14.
1.10 “Force Majeure Event” has the meaning given in Clause 25.
1.11 References to “writing” or “written” include email communications sent to the Company’s designated contact address and acknowledged by the Company.
1.12 Headings are for convenience only and do not affect interpretation.
2. APPLICATION OF THESE TERMS AND CONDITIONS
2.1 These Terms and Conditions apply to all Programmes booked with the Company and supersede all prior representations, negotiations, and understandings between the parties.
2.2 Dragon Study Tours operates closed-group educational travel programmes exclusively. The Company does not accept individual student bookings under any circumstances.
2.3 The Client contracts with the Company as a business-to-business contracting party. These Terms and Conditions are not intended to confer consumer rights on the Client or on any Participant.
2.4 Where the Client is a recruitment agent acting on behalf of a school or institution, the agent assumes full contractual liability as the Client under this Agreement unless the Company has confirmed an alternative arrangement in writing.
2.5 No variation to these Terms and Conditions shall be effective unless confirmed in writing by the Company.
3. BOOKING PROCESS AND CONTRACT FORMATION
3.1 All booking enquiries and requests must be submitted through the Company’s approved booking process. The submission of a booking request does not constitute acceptance by the Company and creates no contractual obligation on either party.
3.2 A binding Agreement is formed only when both of the following conditions have been satisfied: (a) the Company has issued written Confirmation of the booking; and (b) the required deposit has been received by the Company in cleared funds in accordance with Clause 4.
3.3 The Client must provide, no later than 28 days before the Programme start date, accurate and complete information for all Participants, including: (a) full legal names as they appear on travel documents; (b) date of birth; (c) passport or identification details where relevant; (d) emergency contact information; (e) medical history, current medications, allergies, and dietary requirements; (f) any behavioural, psychological, welfare, or safeguarding information relevant to the health or safety of the Participant or others; and (g) English language level information where requested.
3.4 The Client warrants that all information submitted to the Company is accurate, complete, and not misleading. The Client acknowledges that the Company relies on this information in planning and delivering the Programme.
3.5 The Company reserves the right to refuse, withhold Confirmation of, or cancel any booking where it has reasonable grounds to believe that information provided is inaccurate, incomplete, or misleading, without liability to the Client.
3.6 The Company reserves the right to decline any booking request at its absolute discretion without being required to provide reasons.
4. PROGRAMME FEES AND PAYMENT
4.1 A non-refundable deposit of 25% of the Programme Fee is required to confirm and secure the booking. Receipt of this deposit in cleared funds, together with the Company’s written Confirmation, constitutes the formation of this Agreement.
4.2 The remaining balance of the Programme Fee must be paid in full no later than 28 days before the Programme start date. Time is of the essence in respect of all payment obligations under this Agreement.
4.3 Unless otherwise agreed in writing by the Company, all payments must be made by international bank transfer to the Company’s nominated bank account.
4.4 All bank charges, correspondent bank fees, intermediary charges, and international transfer costs are the sole responsibility of the Client. The Company must receive the full invoiced amount without any deduction. If a payment is received short by reason of bank charges, the Client must make up the shortfall within five business days of notification.
4.5 Failure to make any payment by the due date constitutes a material breach of this Agreement and entitles the Company to: (a) suspend preparation of the Programme; (b) cancel the booking in accordance with Clause 7; (c) retain all sums already received; and (d) pursue the outstanding balance as a debt.
4.6 The Company reserves the right to charge interest on overdue amounts at the rate of 1.5% per month, compounded monthly, from the due date until the date of payment in full.
4.7 The deposit paid by the Client is non-refundable in all circumstances, including but not limited to cancellation by the Client, Force Majeure Events, visa failure, travel disruption, or any other cause.
4.8 The Company may, entirely at its own discretion, permit a one-time transfer of the deposit to a future programme date. Such permission must be confirmed by the Company in writing. This is not an entitlement and may be declined without explanation.
5. SECURITY DEPOSIT
5.1 A refundable group security deposit of 20,000 Thai Baht (THB 20,000) is payable by the Client or Leader on arrival. No participant will be permitted to begin the Programme until this deposit has been received.
5.2 The security deposit is held by the Company against: (a) damage to property, facilities, equipment, or furnishings caused by Participants or Leaders; (b) excessive cleaning or remediation costs; (c) removal of prohibited items or substances; (d) costs arising from policy breaches, misconduct, or disciplinary incidents; (e) any other loss or cost incurred by the Company or its accommodation providers as a result of the group’s conduct during the Programme.
5.3 The Company will carry out an inspection of the accommodation and facilities at or before the group’s departure. The Leader is entitled to attend this inspection.
5.4 Deductions from the security deposit will be made by the Company acting reasonably, and an itemised statement will be provided on request.
5.5 Where the costs and losses described in Clause 5.2 exceed the amount of the security deposit, the Client and Leader are jointly responsible for paying the additional amount to the Company on demand.
5.6 Subject to any deductions made under this Clause, the balance of the security deposit will be refunded to the Client within a reasonable period following the conclusion of the Programme.
6. QUOTATION VALIDITY AND PRICING ADJUSTMENTS
6.1 All quotations issued by the Company are valid for the period stated in the quotation. If no validity period is stated, the quotation is valid for 14 days from the date of issue.
6.2 A quotation that has expired may be reissued by the Company at an updated price. Acceptance of an expired quotation does not create a binding Agreement at the original quoted price.
6.3 Programme Fees quoted are based on costs prevailing at the time of quotation, including supplier rates, accommodation costs, transport costs, activity fees, exchange rates, and applicable taxes.
6.4 The Company reserves the right to adjust the Programme Fee prior to receipt of the final balance payment where there has been a material increase in: (a) accommodation or venue costs; (b) transport or fuel costs; (c) activity, excursion, or entrance fees; (d) applicable government taxes, levies, or regulatory charges; or (e) exchange rate movements that materially affect the Company’s cost base.
6.5 Where a price adjustment is necessary, the Company will notify the Client in writing with supporting information. If the adjustment represents an increase of more than 10% of the original Programme Fee, the Client may cancel without penalty, provided written notice of cancellation is given within seven days of notification of the price adjustment. In such circumstances, all sums paid will be refunded in full.
6.6 No price adjustment will be made after the final balance has been received in cleared funds.
7. CANCELLATION BY THE CLIENT
7.1 Cancellation by the Client must be made in writing to the Company’s designated contact address and is effective on the date the written cancellation is received by the Company.
7.2 Where the Client cancels more than 28 days before the Programme start date, the 25% non-refundable deposit is forfeited and no further sums are payable.
7.3 Where the Client cancels between 28 and 15 days before the Programme start date, all sums paid to the Company at the date of cancellation are forfeited and retained by the Company, and the Client remains liable for any outstanding balance of the Programme Fee up to 50%.
7.4 Where the Client cancels 14 days or fewer before the Programme start date, the full Programme Fee becomes immediately due and payable, and the Company is entitled to recover the full amount as a debt.
7.5 The following events do not constitute valid grounds for cancellation entitling the Client to any refund or reduction in fees: (a) visa refusal; (b) visa delays; (c) passport issues or renewal failures; (d) documentation errors or omissions; (e) immigration refusal at point of entry; (f) failure to obtain required travel clearance or permits; (g) airline delays, cancellations, or missed connections; (h) individual Participant withdrawal. These events are entirely the responsibility of the Client, and the Company shall bear no liability whatsoever in connection with them.
7.6 The Company strongly recommends that the Client obtains appropriate cancellation and curtailment insurance to cover such risks.
8. CANCELLATION, POSTPONEMENT, OR AMENDMENT BY THE COMPANY
8.1 The Company reserves the right to cancel, postpone, suspend, or materially amend a Programme where it reasonably considers this necessary due to: (a) a Force Majeure Event as defined in Clause 25; (b) insufficient group size in accordance with Clause 12; (c) safety risks to Participants, Leaders, or staff; (d) government restrictions, public health orders, or regulatory requirements; (e) the Client’s failure to comply with any material payment or information obligation under this Agreement; or (f) any other circumstance that makes it impractical, unsafe, or unlawful to deliver the Programme as agreed.
8.2 Where the Company cancels a Programme for reasons that are not the fault of the Client or a Force Majeure Event, the Company will offer either: (a) transfer to an alternative programme date, subject to availability; or (b) a refund of sums received from the Client, less any non-recoverable third-party costs already incurred by the Company in preparing the Programme.
8.3 The Company shall have no liability to the Client for indirect or consequential losses arising from cancellation, postponement, or amendment, including but not limited to: (a) flight costs; (b) visa fees; (c) travel agent commissions; (d) accommodation booked independently; (e) lost business opportunities; or (f) any other costs incurred by the Client or Participants in preparation for the Programme.
8.4 Notification of cancellation, postponement, or amendment by the Company will be given in writing as soon as reasonably practicable.
9. NON-PAYMENT AND DEFAULT
9.1 Where the Client fails to make any payment by the due date, the Company may, without prejudice to any other right or remedy, do any or all of the following: (a) suspend all Programme preparation and services; (b) terminate the Agreement by written notice to the Client; (c) retain all sums already received; (d) refuse admission of the group on arrival; (e) pursue the outstanding balance as a contractual debt; and (f) charge interest in accordance with Clause 4.6.
9.2 Where a group arrives at the Programme without full payment having been received, the Company is entitled to refuse admission until payment is made in full.
9.3 Any costs incurred by the Company in recovering unpaid amounts, including reasonable legal fees, shall be recoverable from the Client.
10. CHANGES TO BOOKING BY THE CLIENT
10.1 Requests by the Client to change the Programme dates, duration, group size, or services must be made in writing and are subject to acceptance by the Company at its discretion.
10.2 Where the Company agrees to a change, an administration fee may be charged. Any price difference arising from the change will be reflected in an amended invoice.
10.3 Reductions in group size after Confirmation are not entitled to a reduction in the Programme Fee unless the Company expressly agrees otherwise in writing.
10.4 Requests to reduce the duration of the Programme after Confirmation will be treated as a partial cancellation and the cancellation provisions in Clause 7 will apply to the cancelled portion.
11. PROGRAMME DELIVERY, TIMETABLING, AND SUBSTITUTIONS
11.1 The Company will use reasonable endeavours to deliver the Programme as described in the Confirmation. The Company does not guarantee delivery of any specific activity, excursion, lesson, meal arrangement, or schedule item, and reserves the right to make changes to any element of the Programme where it considers this necessary or appropriate.
11.2 The Company reserves the right to substitute, amend, postpone, or cancel: (a) individual lessons or classes; (b) excursions and activities; (c) meal arrangements or venues; (d) teaching staff or programme personnel; (e) transport arrangements; (f) the schedule and timetable; (g) any other programme component.
11.3 Where a substitution or amendment is made, the Company will endeavour to provide a reasonable alternative of comparable quality. No refund or reduction in fees shall be payable by reason of any substitution or programme amendment made under this Clause.
11.4 The Company reserves the right to combine groups of different ages or levels where class numbers make this operationally necessary.
11.5 The Company may at any time appoint, replace, or reassign staff, teachers, or coordinators without notice to the Client. The professional conduct and qualifications of all Company staff are maintained to appropriate standards, but the Company does not guarantee continuity of any named individual.
11.6 Classes, excursions, or activities may be cancelled or shortened due to public holidays, adverse weather, safety concerns, or operational requirements. No refund or credit shall be due in such circumstances.
12. MINIMUM GROUP SIZE
12.1 The minimum group size for any Programme is 15 Participants, unless the Company has confirmed in writing that a smaller group will be accepted.
12.2 Where a group falls below the minimum size following Confirmation, the Company reserves the right to: (a) adjust the Programme Fee to reflect the reduced group size; (b) amend elements of the Programme; or (c) cancel the Programme in accordance with Clause 8.
12.3 The Client must notify the Company promptly of any material change in expected group size.
13. PARTICIPANT AGE AND ELIGIBILITY
13.1 Dragon Study Tours programmes are designed for Participants aged 7 to 17 years inclusive at the Programme start date.
13.2 Participants falling outside this age range will not be accepted unless the Company has confirmed in writing that an exception applies.
13.3 All Participants must be in sufficiently good physical and mental health to participate safely in the Programme.
13.4 The Client must disclose any known or reasonably foreseeable health, welfare, or safeguarding concerns relating to any Participant prior to Confirmation.
13.5 The Company reserves the right to refuse participation or remove a Participant from the Programme where the Company reasonably determines that the Participant’s health, behaviour, or circumstances pose a risk to themselves or others. The no-refund provisions in Clause 18 apply in such circumstances.
14. ACCOMMODATION
14.1 Accommodation is provided primarily at The Palm residence, Hua Hin, Thailand.
14.2 The Company reserves the right to substitute accommodation with a suitable alternative facility where The Palm residence is unavailable, oversubscribed, or deemed unsuitable for operational, safety, or regulatory reasons.
14.3 Substitute accommodation will be of a broadly comparable standard. The Company shall have no liability to the Client for any inconvenience, preference, or disappointment arising from a change of accommodation, and no refund or reduction shall be due.
14.4 Accommodation is provided on a residential basis for Participants and Leaders accompanying the group. The Company’s accommodation management policies, house rules, and curfew arrangements must be complied with at all times.
14.5 Participants and Leaders are responsible for treating accommodation, facilities, furnishings, and equipment with care. Damage caused will be charged against the security deposit in accordance with Clause 5.
14.6 All Participants must remain within the accommodation premises outside of scheduled programme activities unless explicitly authorised by the Leader and Company staff.
15. TRANSPORT AND TRANSFERS
15.1 Dragon Study Tours arranges and includes airport transfers between Suvarnabhumi Airport, Bangkok, and The Palm Residence, Hua Hin, for all participants and leaders as standard. This transfer is included in the Programme Fee.
15.2 The Client must provide confirmed flight details for all participants and leaders, including flight numbers and arrival times, no later than 14 days before the Programme start date. Transfer arrangements will be confirmed in the pre-arrival information pack.
15.3 Any changes to flight details must be communicated to Dragon Study Tours immediately. Late notification of flight changes may result in transfer delays. Any additional costs arising from late arrivals, flight changes, or missed transfers remain the responsibility of the Client.
15.4 Dragon Study Tours accepts no responsibility for airline delays, cancellations, missed connections, schedule changes, or any other disruption to international or domestic travel beyond its reasonable control.
15.5 All international flight arrangements are the sole responsibility of the Client. Dragon Study Tours does not book flights on behalf of the Client unless expressly agreed in writing.
15.6 Any additional transport required outside the standard Bangkok airport transfer — including domestic flights, onward transport, or departure transfers at non-standard times — will be quoted separately and is not included in the Programme Fee unless confirmed in writing.
16. TRAVEL DOCUMENTATION, VISAS, AND IMMIGRATION
16.1 The Client is solely responsible for ensuring that all Participants and Leaders hold valid passports, visas, travel permits, and any other documentation required for entry into Thailand and for return travel to their country of origin.
16.2 The Company accepts no responsibility for visa refusals, visa delays, immigration refusals, passport failures, or documentation errors of any kind.
16.3 Cancellation or non-participation resulting from any travel documentation issue generates no entitlement to a refund, credit, or reduction in the Programme Fee.
16.4 The Client is advised to begin all visa and documentation processes well in advance of the Programme start date. The Company accepts no obligation to assist with visa applications or immigration procedures unless expressly agreed in writing.
17. TRAVEL INSURANCE
17.1 Comprehensive travel insurance is mandatory for all Participants and Leaders. The Client accepts responsibility for ensuring that valid insurance is in place for every person included in the booking before the Programme start date.
17.2 Insurance coverage must include as a minimum: (a) medical treatment and emergency hospitalisation; (b) emergency repatriation; (c) personal accident; (d) public liability; (e) trip cancellation and curtailment; (f) loss or damage to personal property; and (g) coverage appropriate for a minor travelling internationally.
17.3 The Company may request evidence of insurance coverage at any time. Where adequate evidence is not provided, the Company reserves the right to refuse participation to any Participant or Leader in respect of whom satisfactory insurance has not been confirmed.
17.4 The Company accepts no financial responsibility for any medical treatment, repatriation, or other costs that would ordinarily be covered by travel insurance, whether or not such insurance is in place.
18. MEDICAL DISCLOSURE AND EMERGENCY MEDICAL AUTHORITY
18.1 The Client must disclose, prior to Confirmation and in any event no later than 28 days before arrival, all relevant medical information in respect of each Participant, including: (a) existing medical conditions; (b) current or recent medications; (c) allergies, including food allergies; (d) physical limitations or disabilities; (e) psychological or behavioural conditions; and (f) any other health or welfare information relevant to the Participant’s safe participation in the Programme.
18.2 The Client warrants that this information is accurate and complete to the best of the Client’s knowledge.
18.3 By confirming the booking, the Client grants the Company authority to arrange or consent to emergency medical treatment, hospitalisation, or other urgent medical intervention where a Participant requires such treatment and the Participant’s parent or guardian cannot be contacted in time.
18.4 All medical costs, emergency treatment costs, hospitalisation costs, repatriation costs, and related expenses remain the financial responsibility of the Client, the Participant, the Participant’s parent or guardian, or the relevant insurer. The Company has no obligation to advance or fund medical costs on behalf of Participants.
18.5 The Company reserves the right to remove a Participant from the Programme on medical or welfare grounds where it reasonably determines that continued participation poses a risk to the Participant or to others. The no-refund provisions in Clause 22 apply in such circumstances.
19. PARTICIPANT CONDUCT AND PROGRAMME RULES
19.1 All Participants are required to comply with the Company’s programme rules and all reasonable instructions given by Company staff during the Programme.
19.2 Participants are expected to attend all scheduled lessons, activities, meals, and excursions as required unless excused by the Company.
19.3 Prohibited conduct includes, but is not limited to: (a) possession or consumption of alcohol; (b) smoking or vaping; (c) possession or use of illegal drugs or controlled substances; (d) physical violence or fighting; (e) bullying, intimidation, or harassment of any person; (f) theft or dishonesty; (g) deliberate damage to property; (h) leaving the accommodation or programme site without authorisation; (i) possession of weapons or dangerous items; (j) conduct that poses a risk to the safety or wellbeing of others; and (k) any conduct that is unlawful under Thai law.
19.4 Participants are required to follow the Company’s mobile device policy, which may restrict or prohibit personal device use during specified periods. The use of the Company’s designated communication app or platform may be required during the Programme.
19.5 Any personal property brought by Participants is entirely at the Participant’s own risk. The Company accepts no liability for loss, theft, or damage to personal items.
20. DISCIPLINE AND REMOVAL OF PARTICIPANTS
20.1 The Company reserves the right to impose disciplinary measures on any Participant whose conduct is, in the Company’s reasonable assessment, dangerous, seriously disruptive, unlawful, or incompatible with the safe and effective operation of the Programme.
20.2 Disciplinary measures may include a verbal or written warning, restriction of activities, temporary separation, or immediate removal from the Programme.
20.3 The Company reserves the right to remove any Participant from the Programme immediately and without prior warning where the severity of the conduct warrants it. In such circumstances, the removal will be communicated to the Client and to the Participant’s Leader as soon as practicable.
20.4 Where a Participant is removed from the Programme: (a) no refund shall be given for any unused portion of the Programme; (b) all costs relating to the removal, including any additional supervision, transport changes, alternative accommodation, and repatriation, are the responsibility of the Client; (c) the Company may require the Leader to arrange immediate collection or repatriation of the Participant.
20.5 The Company’s decision to remove a Participant is final. The Company is not required to enter into dispute resolution or appeals processes in respect of removal decisions.
21. GROUP LEADER OBLIGATIONS
21.1 The Client must appoint at least one adult Leader to accompany the group for the duration of the Programme. The appropriate ratio of Leaders to Participants will be determined by the Client in accordance with any applicable safeguarding or regulatory requirements in the Client’s home country.
21.2 The Leader is the primary point of contact between the Client and the Company for the duration of the Programme.
21.3 Leaders are responsible for the day-to-day supervision, welfare, and conduct of Participants during the Programme. This includes supervision during meals, free time, excursions, and activities unless otherwise directed by Company staff.
21.4 Leaders must actively support Company staff in maintaining discipline and must not undermine or contradict the reasonable instructions of Company staff.
21.5 Leaders must not consume alcohol or behave in any manner inconsistent with their safeguarding responsibilities while on duty.
21.6 Where a Leader fails to fulfil their obligations, behaves in a manner that disrupts the Programme, or poses a risk to Participants, the Company may: (a) provide additional staff at the Client’s expense; (b) restrict the Leader’s involvement in specified activities; or (c) require the Client to arrange the replacement or removal of the Leader.
21.7 The Company is not responsible for the conduct, decisions, or omissions of any Leader. The Client accepts full responsibility for the Leader’s suitability and conduct.
22. REFUND POLICY
22.1 No refund, credit, or reduction in the Programme Fee shall be given in respect of any of the following, regardless of the reason: (a) late arrival of any Participant or Leader; (b) early departure of any Participant or Leader; (c) missed lessons or classes; (d) missed meals; (e) missed excursions or activities; (f) Participant absence for any reason; (g) unused accommodation nights; (h) unused programme services of any kind; (i) removal of a Participant or Leader under Clause 20 or Clause 21; (j) withdrawal from the Programme following illness; (k) any reduction in group size after Confirmation.
22.2 The provisions of this Clause apply regardless of whether the event giving rise to the claim is within or outside the control of the Client.
22.3 The Client is responsible for ensuring that appropriate insurance is in place to cover the risks described in this Clause.
23. SAFEGUARDING AND SUPERVISION
23.1 The Company is committed to the safety and welfare of all Participants. All Company staff who work directly with Participants undergo appropriate vetting in accordance with Thai law and the Company’s internal safeguarding policies.
23.2 The Client acknowledges that the Company operates a safeguarding framework appropriate to a residential programme for children aged 7 to 17, and accepts that the Company’s safeguarding decisions take priority in all matters relating to Participant welfare.
23.3 The Client and Leaders must cooperate fully with any safeguarding investigation, welfare check, or protective measure initiated by the Company.
23.4 The Company reserves the right to separate any Participant from the group, restrict their activities, or contact relevant authorities where it has reasonable cause to believe that a Participant is at risk of harm.
23.5 The Leader holds primary responsibility for the welfare and supervision of Participants on behalf of the Client. The Company’s staff support this function but are not a substitute for the Client’s own duty of care.
24. CLIENT DATA ACCURACY AND COMPLIANCE OBLIGATIONS
24.1 The Client represents and warrants that all information provided to the Company in connection with this Agreement is accurate, complete, and not misleading.
24.2 The Client must promptly notify the Company of any material change to information already provided, including changes to medical status, participant details, group size, or travel documentation.
24.3 Where inaccurate or withheld information results in additional costs, harm, disruption, or loss to the Company, the Client accepts full liability for such consequences.
24.4 The Client confirms that it has obtained all necessary parental consents, permissions, medical authorisations, and legal clearances required for each Participant to travel internationally and to participate in the Programme.
24.5 Where the Client is an agent or third party acting on behalf of a school or institution, the agent represents that it has the authority to bind the relevant school or institution to these Terms and Conditions and accepts full contractual liability as the Client.
25. FORCE MAJEURE
25.1 The Company shall not be in breach of this Agreement, nor liable for any delay or failure to perform any of its obligations, to the extent that such delay or failure arises from events, circumstances, or causes beyond its reasonable control (each a “Force Majeure Event”).
25.2 Force Majeure Events include, without limitation: (a) natural disasters, including but not limited to earthquakes, floods, storms, and fires; (b) acts of God; (c) epidemic or pandemic; (d) public health emergencies declared by a competent authority; (e) government restrictions, orders, or regulatory changes; (f) border closures or travel bans; (g) political unrest, civil disturbance, or terrorism; (h) labour disputes or industrial action; (i) transport failure or infrastructure disruption; (j) utility failures; (k) acts or omissions of third-party suppliers outside the Company’s reasonable control.
25.3 Where a Force Majeure Event prevents, delays, or materially affects delivery of the Programme, the Company will notify the Client as soon as reasonably practicable and may: (a) suspend or postpone the Programme; (b) cancel the Programme in whole or in part; or (c) deliver the Programme in a modified form.
25.4 Where cancellation results from a Force Majeure Event, the Company will refund sums paid by the Client less any non-recoverable costs already committed by the Company. The Company shall have no further liability in respect of any other losses, costs, or expenses incurred by the Client.
26. LIMITATION OF LIABILITY
26.1 The Company shall not be responsible for any loss, theft, or damage to the personal property of any Participant or Leader.
26.2 The Company shall not be liable for any indirect, consequential, special, or incidental losses, including but not limited to: (a) loss of revenue or profit; (b) loss of business or opportunity; (c) costs incurred in connection with travel or visa arrangements; (d) reputational damage; or (e) any other loss not directly caused by the Company’s breach of this Agreement.
26.3 The Company’s total liability to the Client under or in connection with this Agreement, whether in contract, tort, or otherwise, shall in all circumstances be limited to the total Programme Fee received by the Company from the Client in respect of the affected Programme.
26.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, or for any other liability that cannot be excluded or limited by applicable law.
26.5 The limitations in this Clause reflect the allocation of risk between the parties as commercial operators and are reflected in the Programme Fee. The Client confirms that it has had the opportunity to arrange insurance to cover its own risks and losses.
27. PERSONAL DATA AND PRIVACY
27.1 The Company will collect and process personal data relating to Participants, Leaders, and Client representatives in connection with the booking and delivery of the Programme.
27.2 Personal data will be used for the purposes of: (a) programme administration; (b) booking confirmation and invoicing; (c) health, safety, and emergency management; (d) compliance with legal and regulatory obligations; and (e) programme improvement and communication.
27.3 The Company will not sell, transfer, or disclose personal data to any third party except where necessary for Programme delivery (including accommodation providers, transport operators, and medical services), where required by law, or where the Client has given explicit consent.
27.4 Personal data will be retained for the period necessary to fulfil contractual obligations and comply with applicable Thai law, after which it will be securely disposed of.
27.5 The Company processes personal data in accordance with applicable data protection legislation in Thailand. Individuals whose data is processed may, subject to applicable law, request access to, correction of, or deletion of their personal data by contacting the Company in writing.
27.6 The Client accepts responsibility for ensuring that it has obtained all necessary consents and permissions from Participants, parents, and guardians for the transfer and processing of personal data by the Company.
28. PHOTOGRAPHY, FILM, AND MEDIA CONSENT
28.1 The Company may photograph or record video of programme activities, including images of Participants and Leaders, for use in the Company’s promotional, marketing, and educational materials, including digital platforms, social media, and print publications.
28.2 By confirming a booking, the Client consents to such use on behalf of itself and all Participants, unless written objection identifying specific individuals is received by the Company no later than 28 days before the Programme start date.
28.3 The Client warrants that it has the authority to provide or withhold consent on behalf of Participants and has obtained all necessary parental or guardian permissions for this purpose.
28.4 Photographic and video material used by the Company will not include identifying personal information such as full names, contact details, or school information without specific written consent.
28.5 The Company retains all intellectual property rights in any photographs, videos, or other media created by Company staff during the Programme.
29. COMPLAINTS PROCEDURE
29.1 The Company is committed to delivering a high-quality educational programme experience. Where the Client or any Leader has a concern or complaint, the Company encourages this to be raised at the earliest opportunity during the Programme so that it can be investigated and addressed promptly.
29.2 Complaints must be raised in the first instance with the Company’s designated Programme Manager or senior staff member on site.
29.3 Where a complaint cannot be resolved during the Programme, the Client may submit a formal written complaint to the Company within 14 days of the Programme end date. Complaints submitted after this period may not be considered.
29.4 The Company will acknowledge written complaints within five business days and will aim to provide a substantive response within 21 days.
29.5 The Company will not consider complaints that relate solely to aspects of the Programme that were substituted, amended, or changed in accordance with the rights reserved under these Terms and Conditions.
29.6 Raising a complaint does not entitle the Client to withhold or delay any payment due under this Agreement.
30. COMPLIANCE WITH THAI LAW
30.1 All Participants, Leaders, and Client representatives must comply with all applicable laws and regulations of the Kingdom of Thailand for the duration of the Programme.
30.2 The Company is not responsible for and will not intervene in any legal matter arising from a Participant’s or Leader’s failure to comply with Thai law.
30.3 Where a Participant is found to have breached Thai law, the Company reserves the right to remove the Participant from the Programme in accordance with Clause 20.
30.4 The Company operates in full compliance with applicable Thai laws, including but not limited to laws relating to education, child protection, accommodation, employment, and data protection.
31. GENERAL PROVISIONS
31.1 Entire Agreement. These Terms and Conditions, together with the written Confirmation and any written annexes or schedules provided by the Company, constitute the entire agreement between the parties and supersede all prior representations, understandings, negotiations, and agreements, whether written or oral, relating to the subject matter of this Agreement.
31.2 No Oral Variation. No variation, amendment, or waiver of these Terms and Conditions shall be effective unless confirmed in writing by a duly authorised representative of the Company.
31.3 Severability. If any provision of these Terms and Conditions is found by any competent court or authority to be invalid, unlawful, or unenforceable in whole or in part, that provision shall be deemed severed from the Agreement. The remaining provisions shall continue in full force and effect.
31.4 Waiver. No failure or delay by the Company in exercising any right or remedy under this Agreement shall constitute a waiver of that or any other right or remedy. A waiver in respect of any specific breach shall not be construed as a waiver of any future breach.
31.5 Assignment. The Client may not assign, transfer, novate, or sub-contract any of its rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to any affiliate, successor entity, or third party without the Client’s consent, provided that the Client’s rights under this Agreement are not materially prejudiced.
31.6 No Agency. Nothing in this Agreement creates or implies a partnership, joint venture, agency, or employment relationship between the Company and the Client. The Client has no authority to make representations, enter into commitments, or incur liabilities on behalf of the Company.
31.7 Written Notices. Any notice required or permitted under this Agreement must be given in writing and delivered by email to the Company’s designated contact address. Notices are deemed received on the business day following the date of transmission, provided no delivery failure notification is received by the sender.
31.8 Corrections and Typographical Errors. The Company reserves the right to correct any typographical errors, administrative mistakes, or obvious inaccuracies in quotations, Confirmations, invoices, or any other document issued by the Company. The Company is not bound by any error that is clearly inconsistent with the terms of this Agreement or that a reasonable person would recognise as a mistake.
31.9 Governing Law. This Agreement is governed exclusively by the laws of the Kingdom of Thailand.
31.10 Jurisdiction. Any dispute, claim, or controversy arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Prachuap Khiri Khan Province, Thailand.
The International Language Centre Company Limited Trading as Dragon Study Tours Company Registration No. 0775568000020 Hua Hin, Prachuap Khiri Khan, Thailand
Version DST-TC-2026-01 | Effective 1 May 2026
