Terms and Conditions
Inspiring Young Minds Through Language and Culture
TERMS AND CONDITIONS OF DRAGON STUDY TOURS
Effective Date: 1st October 2025
Dragon Study Tours is a division of The International Language Centre Company Limited, a company registered in Thailand (Company Registration No. 0775568000020), operating under the trading name “Dragon Study Tours”.
These Terms and Conditions set out the agreement between Dragon Study Tours (“the Company”) and the contracting school or agent (“the Client”) for closed-group programmes.
1. DEFINITIONS
Company – Dragon Study Tours, operated by The International Language Centre Company Limited in Thailand.
Client – the school or agent booking a closed-group programme.
Participant – any student enrolled in a Dragon Study Tours programme.
Leader – an adult appointed by the Client to accompany and supervise the group.
Programme Fee – the total fee payable for tuition, accommodation, meals, activities, excursions, and administration.
Accommodation – The Palm, the official residence for Dragon Study Tours participants.
Agreement – the legally binding contract between the Company and the Client.
2. BOOKINGS
2.1 Eligibility
Dragon Study Tours operates closed-group programmes only.
The minimum group size is 15 Participants. Individual enrolments are not accepted.
Participants must be aged 7–17 years at the start of the course.
2.2 Booking Process
All bookings must be made through a recognised school or agent.
The Client must submit either the online booking form or a spreadsheet with the following details at least 28 days before arrival:
Full list of Participants
Medical and dietary information
English level (if known)
Emergency contact details
2.3 Confirmation
A booking is only confirmed once the 25% non-refundable deposit has been received.
Full details of payment deadlines, methods, and deposit flexibility are set out in Section 3 (Payment Terms).
3. PAYMENT TERMS
A 25% non-refundable deposit is required at the time of booking to reserve the group’s dates and accommodation.
The remaining balance must be paid in full 28 days before arrival.
Payments are accepted by bank transfer only. All bank charges must be paid by the Client.
Dragon Study Tours will issue a formal receipt for every payment received.
Deposits may be moved once to a later programme date if the group is unable to travel on the original date. This flexibility is offered at the Company’s discretion.
3.1 Security Deposit
A 20,000 THB refundable security deposit per group is required on arrival.
Rooms will be checked on arrival and departure. Any damages or policy violations will be deducted from the deposit.
If damages exceed 20,000 THB, the group leader will be required to pay the additional amount immediately.
The balance of the deposit will be refunded at the end of the programme.
4. CANCELLATION & REFUNDS
4.1 Cancellation by the Client
More than 28 days before arrival – the deposit is forfeited, but no further payment is due.
Between 28 and 14 days before arrival – 50% of the total Programme Fee will be refunded (excluding deposit).
14 days or less before arrival – no refund.
4.2 Visa Refusal
If a visa is refused, written proof must be submitted at least 10 days before arrival to be considered for a refund.
If refusal is due to errors made by the Client, no refund will be given.
4.3 Cancellation by Dragon Study Tours
If the Company must cancel a programme due to unforeseen circumstances, the Client will be offered either:
a full refund, or
transfer to an alternative programme of equal value.
5. CODE OF CONDUCT
5.1 Student Conduct
Participants must:
Follow all programme rules and instructions from staff.
Attend all scheduled lessons, meals, and activities on time.
Wear the Dragon Study Tours polo shirt during official activities, unless staff grant exemption.
Comply with the mobile phone policy (phones stored during lessons).
Use the Dragon Study Tours app to receive timetables, safety updates, and announcements. The app is informational only – posting or commenting is not permitted.
Prohibited behaviour includes:
Possession or use of alcohol, cigarettes, vapes, drugs, or illegal substances.
Leaving The Palm Residence or excursions without permission.
Violence, bullying, harassment, or disruptive behaviour.
Possession of dangerous or prohibited items.
Disciplinary action:
First offence: verbal warning and notification to the group leader.
Second offence: written warning and notification to parents/guardians.
Serious misconduct: immediate dismissal without refund. Parents/guardians are responsible for arranging and paying for return travel.
5.2 Group Leader Conduct
Group leaders must:
Act as the primary point of contact for their group.
Ensure their students follow all rules and policies.
Support staff in maintaining discipline and safety.
Supervise students during excursions, mealtimes, and free time as designated.
Refrain from consuming alcohol while responsible for students.
Failure to fulfil responsibilities may result in the Company assigning additional staff at the Client’s expense, or in severe cases, removing the leader from duty.
6. ACTIVITIES, EXCURSIONS & SUBSTITUTIONS
Dragon Study Tours reserves the right to substitute, modify, or cancel activities, excursions, or services if circumstances beyond its control make delivery impossible (e.g. weather, transport disruption, venue closure).
In such cases, a suitable alternative will be provided.
No refunds will be issued for substituted or adjusted activities.
7. HEALTH, SAFETY & INSURANCE
Participants must have valid travel insurance covering medical emergencies, liability, and trip cancellation.
Dragon Study Tours provides 24/7 supervision and requires Participants to follow all safety instructions.
In the case of illness or emergency, staff will arrange medical assistance. All costs must be covered by the Client’s insurance.
8. LIABILITY & FORCE MAJEURE
The Company is not liable for lost, stolen, or damaged property.
The Company is not liable for personal injury unless caused by proven negligence.
The Company accepts no responsibility for disruptions or cancellations caused by events beyond its control, including natural disasters, government restrictions, or political unrest.
9. PHOTOGRAPHY & DATA PROTECTION
Dragon Study Tours may use photographs and video for promotional purposes. Clients must notify the Company in writing before arrival if consent is not given.
Personal data will be processed in accordance with Thai law and will not be shared with third parties except where required by law.
10. COMPLAINTS
Complaints must be raised during the programme so that the Company can attempt resolution on site.
Complaints made after the programme has ended may not be considered.
11. GOVERNING LAW
These Terms and Conditions are governed by the laws of Thailand.
Any disputes will be resolved exclusively by the courts of Prachuap Khiri Khan Province, Thailand.
12. FINAL AGREEMENT
By confirming a booking, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions on behalf of their group.
